Assuco AI Assistant
For Insurance Agency Assuco, we build an AI chatbot trained on a large database of insurance policy using a RAG (Retrieval Augmented Generation) approach.
Developing an AI Knowledge Assistant for Assuco Insurance Agency
Assuco, a progressive insurance agency, is leveraging cutting-edge AI technology developed by Pairrot to improve its knowledge management and customer service operations. As a key element of their innovation strategy, Assuco, in collaboration with Pairrot, has introduced an AI-powered knowledge assistant that provides quick and precise access to an extensive database of insurance policies and relevant information. Accessible directly on the Assuco website, this assistant is designed to serve both employees and customers alike.
The primary goal of this project was to create a highly responsive question-and-answer (Q&A) system utilizing a Retrieval-Augmented Generation (RAG) approach. By integrating Claude 3 Sonnet, a cutting-edge language model from Anthropic, the assistant is designed to deliver context-aware, reliable answers drawn from a wealth of insurance data.
Powered by the Sector Catalog and Industry Websites
The AI assistant draws from multiple data sources, including the Sector Catalog—a comprehensive database of insurance policies provided by Portima—and a large collection of information from various insurance company websites. By seamlessly integrating these sources, the assistant ensures that users receive the most relevant and up-to-date information.
Building the Knowledge Assistant (RAG Approach)
The project began with a proof of concept focused on testing the assistant’s performance in real-world scenarios. After evaluating multiple AI models, Claude 3 Sonnet was selected for its ability to generate detailed, human-like responses. The assistant is built using a Retrieval-Augmented Generation (RAG) approach, which combines real-time data retrieval with advanced natural language generation.
In this approach, data is retrieved from a vectorstore, which includes indexed information from the Sector Catalog (a comprehensive insurance policy database provided by Portima) and various insurance company websites. The vectorstore allows the assistant to quickly and accurately access the most relevant content based on user queries. The retrieved data is then used by the AI model to generate precise and contextually relevant answers. This method ensures that users receive up-to-date responses, blending structured and unstructured information to meet the specific needs of both employees and customers.
User-Centric Development and Reliability Features
User feedback played a critical role throughout the development process. The AI model was iteratively refined using custom embeddings and prompt engineering to enhance the precision and relevance of the assistant’s responses. A source verification mechanism was also implemented, ensuring transparency by allowing users to check the sources behind each answer.
Accessible to Both Employees and Customers
The AI knowledge assistant is integrated directly into the Assuco website, making it easily accessible to both employees and customers. Whether it’s helping employees quickly find policy information or assisting customers with their queries, the assistant is designed to streamline access to essential insurance data, improving overall efficiency and service quality.
Check out the AI Assistant on https://zakenkantoorassuco.be/
